This Privacy Policy explains how JB's Cleaning Services, doing business as JB’s Cleaning Services (collectively, “JB’s Cleaning Services,” “we,” “us,” or “our”), collects, uses, discloses, and safeguards information when you visit https://jbscleaning.com/, request a quote, book or purchase cleaning services, communicate with us, or otherwise interact with us.

By using our website or services, you acknowledge the practices described in this Privacy Policy. If you do not agree, please do not submit personal information through the website. This Privacy Policy does not create contractual rights beyond those required by applicable law.

1. Information We Collect

Information You Provide

We may collect information you voluntarily provide, including:

• Your name, email address, telephone number, billing address, service address, and preferred contact method.

• Quote, inquiry, appointment, booking, scheduling, rescheduling, access, and service instructions.

• Information about the property or service location, such as property type, room count, cleaning needs, pets, access details, and requested services.

• Payment and transaction information. Payment card data may be processed directly by a payment processor and may not be stored by us.

• Communications, reviews, feedback, photographs you choose to provide, and customer-support requests.

• SMS consent records, including the form, date, time, source, telephone number, disclosure shown, and consent status.

Information Collected Automatically

When you use the website, we and our service providers may automatically collect device and usage information such as your IP address, browser and device type, operating system, referring pages, pages viewed, approximate location derived from your IP address, dates and times of visits, and interactions with the website.

We may use cookies, pixels, tags, local storage, and similar technologies for essential functionality, security, analytics, and—only where used and permitted—advertising measurement.

Information From Other Sources

We may receive information from referral partners, social media platforms, review sites, payment processors, scheduling or customer-management providers, and other service providers, subject to their policies and your settings or permissions.

2. How We Use Information

We may use information to:

• Provide estimates, bookings, residential or commercial cleaning services, customer support, and account or payment administration.

• Confirm, schedule, remind, update, reschedule, or follow up about appointments and service requests.

• Respond to inquiries and communicate about requested services.

• Send promotional messages only where you have provided the consent required by law.

• Personalize and improve our website, services, operations, quality control, and customer experience.

• Process payments, maintain business and tax records, and prevent fraud or misuse.

• Protect our customers, personnel, property, systems, and legal rights.

• Comply with applicable law, lawful requests, and dispute-resolution obligations.

3. SMS and Mobile Messaging

Program and Consent

If you separately opt in, JB’s Cleaning Services may send text messages to the mobile number you provide.

Transactional messages may include quote responses, appointment confirmations, scheduling or arrival updates, service reminders, access questions, payment or receipt notices, customer-care follow-ups, and other messages related to a requested or existing service.

Marketing messages may include promotions, special offers, seasonal reminders, and service announcements. Marketing consent is optional and is not a condition of purchase.

Consent to receive transactional text messages does not by itself constitute consent to receive marketing text messages. Where both programs are offered, each must use a separate, unchecked checkbox or another legally sufficient opt-in. We retain consent records to document the scope of permission provided.

Frequency, Charges, and Opt-Out

Message frequency varies based on your interactions, appointments, and selections. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.

Reply STOP to any message to opt out of that messaging program. We may send one confirmation text after an opt-out request. Reply HELP for help, or contact us using the information below.

We will honor other reasonable methods of revoking consent as required by applicable law. Opting out of text messages does not cancel an appointment or service agreement and does not prevent necessary non-SMS communications.

Mobile Information and Data Sharing

We do not sell or rent your mobile telephone number or SMS opt-in consent information.

We do not share mobile information with third parties or affiliates for their own marketing or promotional purposes.

We may share mobile information with vendors that help us deliver and support our messaging program—such as communications platforms, telecommunications providers, and customer-management services—solely as needed to provide those services, maintain security, prevent fraud, or comply with law.

Text-message originator opt-in data and consent will not be shared with third parties for their own marketing purposes.

4. How We Disclose Information

We may disclose information in the following circumstances:

• Service providers: To vendors supporting website hosting, forms, scheduling, customer relationship management, messaging, email, analytics, payments, bookkeeping, IT, security, and related business functions, subject to appropriate restrictions.

• Business operations: To employees, contractors, and cleaning personnel who need the information to quote, schedule, perform, support, or document services.

• Legal and safety: When reasonably necessary to comply with law or legal process, enforce agreements, collect amounts owed, investigate fraud, or protect rights, safety, or property.

• Business transfer: In connection with an actual or proposed merger, financing, sale, reorganization, or transfer of all or part of the business, subject to applicable law.

• At your direction: With your consent or at your request.

We do not sell personal information for money. If our practices later qualify as a “sale,” “sharing,” or targeted advertising under an applicable state privacy law, we will provide any notice and choice required by that law.

5. Cookies and Analytics

We may use essential cookies to operate the website and optional analytics or advertising technologies if configured.

Browser settings may allow you to block or delete cookies, but some website features may not work properly.

Before publishing this Privacy Policy, the business should list the actual analytics and advertising tools used and add a cookie consent mechanism where required.

6. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide services, maintain consent and transaction records, satisfy tax, accounting, insurance, and legal obligations, resolve disputes, and enforce agreements.

Retention periods vary by data type and legal requirement. When information is no longer needed, we may delete, de-identify, or securely dispose of it.

7. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information.

No website, transmission, or storage system is completely secure, and we cannot guarantee absolute security. Do not submit highly sensitive information through ordinary website forms or SMS.

8. Your Choices and Privacy Rights

You may:

• Unsubscribe from marketing emails using the unsubscribe link provided.

• Opt out of SMS messages as described above.

• Manage cookies through your browser or website controls.

Depending on where you live and subject to legal exceptions, you may have the right to request access to, correction of, deletion of, or a copy of certain personal information. You may also have the right to appeal a denied request.

Submit requests using the contact details below. We may verify your identity before acting on a request and will not discriminate against you for exercising an applicable privacy right.

9. Children’s Privacy

Our website and services are intended for adults and are not directed to children under 13.

We do not knowingly collect personal information online from children under 13. If you believe a child has provided personal information, please contact us so we can take appropriate action.

10. Third-Party Links and Services

The website may link to third-party websites or services. Their privacy practices are governed by their own notices, and we are not responsible for their content or practices.

Please review their policies before providing information.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will post the revised version and update its effective date. Where required, we will provide additional notice or obtain new consent.

12. Contact Us

JB's Cleaning Services
Doing business as JB’s Cleaning Services
23942 Rhubarb Ln, Waynesville Mo 65583
Email: [email protected]
Phone: 573-205-7634